01What is fanzu / the Platform?

The Platform is a live streaming, video interaction, and social content service operated by Zynvora Tech LLC (Delaware, United States of America) and offered through affiliated brands, primarily fanzu.live (broadza.live, lovtube). Users can watch broadcasters, chat with them, send gifts, and use interaction features such as video calls.

Although the Platform requires adult verification, it is not a pornographic platform. Explicit sexual content, pornography, and obscene broadcasting are strictly prohibited. For detailed rules on how to use the Platform, you may review the Terms of Use and Community Guidelines.

02Who can use the Platform?

The Platform is only for persons aged 18 and over. By creating an account and using the Platform, you represent that you have completed 18 years of age. Accounts of users who conceal or misrepresent their age are closed.

Some features may require additional age or identity verification. If you notice a minor on the Platform, please report it through the reporting mechanism or write to destek@fanzu.live.

03What is coin and how is it purchased?

Coin is a virtual unit used within the Platform. Coin has no real monetary value outside the Platform and cannot be used outside the Platform. With coin, you can send gifts, make video calls, and access private content or broadcasts.

Coin purchases are charged in USD (US dollars). During purchase, your payment is processed through the Company's payment infrastructure (Stripe via zynvoratech.com); after the payment is successfully completed, the coin you purchased is added to your account.

The available coin packages, their prices, and the amount of coin they contain are determined according to the current information published on the relevant purchase page within the Platform. For details of the payment terms, you may refer to the Terms of Use.

04Can coin be refunded?

Coin is a digital product with immediate performance; therefore, as a rule, coin purchases are not refundable. Once the coin you purchased has been added to your account, a refund is not possible.

In exceptional cases such as an unauthorized transaction, double charging, or a technical error, you may contact destek@fanzu.live so that we can evaluate your request. Detailed provisions regarding refund and payment terms are set out in the Terms of Use.

05How can I become a broadcaster?

To become a broadcaster, you must be aged 18 and over, create a valid account, and complete the account/profile steps the Platform requires for broadcasting. Additional identity or age verification may be requested for some features.

As a broadcaster, you can open live broadcasts, receive video calls, accept gifts, and interact with your viewers. The rules and prohibitions regarding broadcasting (in particular the ban on explicit sexual content) are explained in the Community Guidelines and Terms of Use.

06How do broadcasters earn and how do they withdraw their earnings?

Broadcasters earn income through the gifts they receive, video calls, and access to private content/broadcasts. The coin sent by viewers is reflected in the broadcaster's balance according to the revenue-sharing principles determined by the Platform.

The commission applied, the revenue-sharing rate, the coin-to-money conversion rate, and the withdrawal (payment) threshold are determined according to the current rates, fees, and thresholds published in the Panel and on the relevant settings page. These values may be updated from time to time; the current values published in the Panel always apply.

When your earnings reach the withdrawal threshold, you can create a withdrawal request through the payment method defined in the Panel. For details of the payment and earnings terms, refer to the Terms of Use; for your questions, you may contact destek@fanzu.live.

07How do video calls work?

A video call offers the possibility of a real-time video/audio conversation between a user and a broadcaster. To start a video call, you must have sufficient coin in your account; coin is used throughout the call.

The video call and live broadcast infrastructure is provided through the real-time video/audio service provider (Agora). The Community Guidelines also apply during calls; explicit sexual content, harassment, and illegal behavior are strictly prohibited. If you encounter an inappropriate situation, you can end the call and report the relevant person.

08What is sending a gift?

Sending a gift is an interaction feature that allows you to send a virtual gift using coin to support a broadcaster you like. The gifts you send are reflected in the broadcaster's earnings according to the Platform's revenue-sharing principles.

To send a gift, you must have sufficient coin in your account. Gifts sent and coin spent are in the nature of a digital product and, as a rule, are not refundable.

09How do I block or report someone?

You can block a user or broadcaster using the block option on the relevant profile or chat screen. The person you block cannot interact with you.

You can report violations such as fake profiles, fraud or unauthorized commercial purpose, suspicion of being a minor, hate speech, and the like through the reporting mechanism. Reports are subject to administrator review; if deemed necessary, the relevant person may be banned from broadcasting or their account closed. For details, see the Community Guidelines; you may also report urgent or serious situations to destek@fanzu.live.

• Fake profile
• Fraud or unauthorized commercial purpose
• Suspicion of a minor user
• Hate speech, harassment, and illegal content

10How do I delete my account and access my data?

To delete your account or to make requests such as access to, correction of, or deletion of your personal data, you may contact privacy@fanzu.live. Your request is evaluated within the framework of applicable data protection legislation.

For users in Türkiye, your rights under KVKK (Law No. 6698 on the Protection of Personal Data), and for users in the EU/EEA, your rights under GDPR, and how to exercise them, are explained in detail in the Privacy Policy. Please note that, even after your account is closed, certain records may be retained for specified periods due to legal obligations.

11How are my security and privacy protected?

The Platform aims to protect your account and data through technical and administrative measures such as storing passwords in hashed form, keeping session and log records, and content moderation. It is important for your security that you do not share your password with anyone and that you report suspicious situations.

The types of data we collect, the purposes for which we process this data, and the third-party service providers we work with (Stripe via zynvoratech.com for payments, Agora for real-time video/audio, hosting/CDN providers, and push notifications) are explained in detail in the Privacy Policy. For your questions about data protection, you may write to privacy@fanzu.live.

12Who do I contact if I have a problem?

For general support and account and payment issues, you may write to destek@fanzu.live. Sharing the topic and, if any, the transaction details in your communication speeds up resolution.

Depending on the subject, you may use the following contact addresses: legal@fanzu.live for legal notices and DSA contact; privacy@fanzu.live for personal data, KVKK, and GDPR requests; dmca@fanzu.live for copyright and DMCA notices. You can find detailed information on the relevant topics in the Terms of Use, Privacy Policy, and Community Guidelines.

• General support: destek@fanzu.live
• Legal notice / DSA contact: legal@fanzu.live
• KVKK/GDPR and data requests: privacy@fanzu.live
• Copyright / DMCA: dmca@fanzu.live